The client asked to create a tool that will help employees to keep existing customers with new offers. The tool finds active customer numbers by phone number or personal code. An employee can offer customer-adjusted offers to particular clients and gives an opportunity to switch an existing plan to a new discounted one in a few clicks, which allows managers to save time on delivering the best possible service in their niche.
Xmedia implemented one project from scratch that brought positive business results. In particular, the project significantly increased the service speed and customer satisfaction.